It shows that you are glad someone took the time to talk to you about something.
It’s a great alternative if you’re looking for something that fits well into an email. “I appreciate you reaching out” is a very formal phrase you can use. I’m afraid we’ve already looked into this issue, and there is no good news to share with you. I’ll keep you informed if anything changes, though. I’m not sure if there’s anything I can do right now. If there’s anything else you’d like us to do for you, just let us know. Changing “thanks” to “thank you” might not seem like a lot, but it works a treat when you’re trying to convey a more formal tone. If you are going to use it formally, you might be better off with one simple change. It’s good in both contexts because it shows that you’re willing to listen to what someone has to say, and you’re glad they came to you for help. “Thanks for reaching out” is somewhere between formal and informal. Either way, you’ll be the first to know when things change. We’re sorry you had this problem with us. Of course, we always strive to do our best for our customers. Needless to say, I’ll update you when I do. I haven’t heard anything new about the situation. While it’s a good way to show that someone is speaking to you and asking for help, it’s not the most formal phrase, and it will often be laughed at if you’re trying to sound formal. “Getting in touch” is what makes this phrase so informal.